Support

We typically respond within 1–2 business days.

The fastest way to reach us is by email:

maotunko@gmail.com

Frequently Asked Questions

Where is my data stored?

On your iPhone. If you enable iCloud sync, a copy is also stored in your private iCloud container, encrypted and tied to your Apple ID. We have no servers and no access to your data.

How do I cancel my subscription?

Open the Settings app on your iPhone > tap your name at the top > Subscriptions > Ember > Cancel Subscription. Cancellation takes effect at the end of the current billing period.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com and sign in with the Apple ID used for the purchase.

How do I export my data?

Open Ember, go to Settings > Export, and choose "Doctor PDF" or "Full Data Export (JSON)". The file can be saved, AirDropped, or sent by email.

How do I delete all my data?

Delete the Ember app from your iPhone. If you enabled iCloud sync, also remove Ember from iOS Settings > [your name] > iCloud > Manage Account Storage > Ember > Delete Data.

Is Ember a medical device?

No. Ember is a wellness and journaling tool. It does not diagnose, treat, or prevent any condition. Always consult a qualified healthcare provider for medical questions.

Which devices are supported?

iPhone running iOS 26 or later. Apple Watch Series 8 or later is recommended (but not required) for wrist temperature data.

Still need help?

Email maotunko@gmail.com with a description of the issue and your iPhone model + iOS version (Settings > General > About). Screenshots help.